Return & Refunds Policy

At Romy Trips, we are committed to providing our customers with high-quality outdoor and travel products. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

1. Return Eligibility

• Time Frame for Returns: You can request a return within 7 days of receiving your order.
• Condition of Products: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Non-returnable Items: Some products, such as personalized or custom items, are not eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Send an email to [email protected] within 7 days of receiving your order.
2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Instructions: We will provide you with instructions on how to return the product.

3. Refund Process

• Refund Method: Refunds will be processed to the same payment method used at the time of purchase. Since we only offer cash on delivery, refunds will be processed via cash.
• Refund Processing Time: Refunds will be processed within 14 business days after we receive the returned product.
• Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for any return shipping fees unless the item is defective or incorrect.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will offer a full refund or replacement, including any applicable shipping fees.

5. Exceptions

Returns will not be accepted if:

• The product is used or damaged due to misuse.
• The return request is made after the 7-day return period.

For any questions or to begin a return, please contact us at [email protected].